Destination Placencia, Belize? Maya Island Air, Please.

By Giulianna Tonti: We’ve touched down! Safely and soundly, I now found myself in my mother land, Belize. After walking directly from what felt to be an exaggeratively frigid international aircraft, into the familiar blaze of Belizean heat, and through the immigration, baggage retrieval, and customs checks, I was then standing in a small vestibule with two exit options facing me.

The good ‘ole proverbial fork-in-the-road had me momentarily disoriented, as I had never had to veer straight through the “Connecting Flights” swing doors at the Philip S.W. Goldson International Airport. As a creature of habit I had instinctively veered right to exit the airport where my ride to San Ignacio, Cayo would normally be waiting for me. However, this time around, I was surely in for a treat, as my travel itinerary called for a connecting flight with the renowned domestic airline Maya Island Air destined to the both untouched and untouchable Placencia.

I arrived at the Maya Island Air check-in counter and introduce myself. Before any of the staff even knew I was there to write an article for BelizeHub.com, I am greeted with the warmest of smiles and professional pleasantries. This is in fact a true sign of genuine, quality customer service. If you have the pleasure of checking in with Oprah, there is no doubt that you will feel like you are indeed in good hands.

Pamela, the Observer and Concierge on duty, who gently hovered right behind Oprah and her fellow check-in associates, not only had the most charming, almost Princess Leia-like hair do, but had the shining personality to go along with it! We struck a little conversation during which she expressed to me that meeting people is her favorite part about working for Maya Island Air. “I am happy as long as I am here!”,  she exclaimed.

While obtaining my boarding pass, gate information and directions, Roman the most pleasant baggage handler I had ever met, also resulted in being the most attentive as well. I had apparently neglected to zip the outside pocket of my original carry-on which I was now wanting to check with my other piece of luggage. Roman, with genuine concern, not only caught the unzipped bag, but also suggested that I keep this small duffel bag as a carry-on to minimize risk. It is without a doubt that his attention to detail deserved my utmost gratitude. Thank you, Roman.

 

Finally the time had come to board the plane. I took the opportunity to quickly speak with Kareem who is preparing for boarding. At this point, I am not surprised to see that he too was genuinely enjoying his job at Maya Island Air. When I asked him what he liked the most about working with the airline, he said, “it is a very diverse work field in the sense that I get to meet so many different people with different backgrounds. I learn more about the way people think and what they like; how they prefer things to be.  Over a period of time you get really good at your job and with dealing with passengers”. This, to me, shows that Kareem is one that takes great interest in not only growing as a person but also in his professional position with the company. This is the kind of person that any customer service expert would seek out and go to great lengths to have on staff. No doubt that Maya Island Air holds extremely elevated hiring standards.
I boarded last, and was thus able to observe Kareem a bit more. He walked around and greeted each of the customers.  He approached one woman and took her bag. She then responded with “You’re the best!”. The second attendant working along side Kareem was actually given a hug by the passenger!  It felt like they had become one big family after merely a short period of friendly exchange.
If you are seeking the most reliable and pleasant travel experience to Placencia from the international airport, then Maya Island Air sets the bar. With that said, you may also be quite pleased to know that by supporting this airline, you are also supporting one that boasts treating their staff well and fairly!  Maurice at the Placencia Maya Island Air air strip, explained to me that the company offers their staff “great benefits”. He proudly shared with me that he has “been around since 2001”. Now that’s a company that can take my money any day!

I cannot fail to mention Hector “Ali” Urbina, our pilot that afternoon. He demonstrated not only true diligence to sticking to a strict timeline at each municipal stop made while in route to my final destination, something of extreme importance to anyone itching to get to their Placencia destination to take a dip in the pristine Caribbean Sea, but he also can manage to crack a joke or two! Nothing better than a pilot with a sense of humor that can get you to where you need to go and without a second of delay!
After this marvelous experience, I am left without a doubt that Maya Island Air is a true representation of what a quality customer service and flight experience should be. Maya Island Air is a true representation of Belize!

BELIZE HUB SPONSORS







January 23, 2018

New Territory: Hotel Groups Expand Their Reach

INTERNATIONAL REPORT—Hospitality companies are expanding into new global markets—here’s a look at a few of them. Read more: https://www.hotelbusiness.com/new-territory-hotel-groups-expand-their-reach/
Read More
January 23, 2018

Fly To Belize From $102 One Way—14 Cities For Under $175!

Fly one way from your home city to beautiful Belize City, Belize for a fantastic price! Check out the world-famous...
Read More
January 23, 2018

Copal Tree Lodge re-launched to eco-travellers in Belize

California-based Belcampo has re-launched its eco-resort in southern Belize under the name Copal Tree Lodge. As part of the rebranding,...
Read More
January 21, 2018

Steps to preserve our Garifuna language

We the Garifuna people are among the 400 million people on this earth who speak one of the 6,000 indigenous...
Read More
January 21, 2018

Excellent news! 🙂

Belize has adopted a full oil moratorium for all its offshore waters, including the entire Belize Barrier Reef Reserve System,...
Read More
January 21, 2018

10 Unmissable Things to Do in Caye Caulker Belize

Despite Caye Caulker being diminutive in size, it packs a whole lot of personality which makes visitors fall head over...
Read More
January 20, 2018

Good-Natured Fun in Ambergris Caye, Belize

The incandescence of it all—sun bouncing off sand, sea glistening, dancing boats reflecting light, scattering it—is so irresistible, so mesmerizing....
Read More
January 19, 2018

5 reasons to visit Belize

January always gets me thinking about the year ahead and our future plans for holidays. I know I seem babied-up...
Read More
January 19, 2018

Cold in Belize

It's getting warmer in Belize; temperatures now reaching the 70's - Jeje. Even so, it's been a cold January for...
Read More
January 19, 2018

8 Best Things to Do in Belize

Home to postcard-perfect beaches, lush rain forests and diverse wildlife, Belize offers all the ingredients for the ideal tropical escape...
Read More
January 17, 2018

Belize rated best ethical destination in 2018

Belize was rated one of the world’s best 10 ethical destinations in 2018 by US-based nonprofit organization Ethical Traveler.  ...
Read More
January 17, 2018

Weekend Getaway: Ambergris Caye, Belize

This narrow barrier island just off the Caribbean coast of Belize is a beloved beach getaway. Do a long weekend...
Read More
January 16, 2018

Caye Caulker Belize, A Top Vacation Destination For Solo Travelers

Whether you’re a backpacking college student or an empty nester out to explore the world, solo travel is on the...
Read More
January 15, 2018

Belize, A Top 10 awesome winter destinations of the world: Take a look

The dry season is somewhat Belize’s winter minus the snow and freezing cold. During the months of November, December and...
Read More
January 15, 2018

Grocery Shopping Isn’t Just an Errand in Belize

I will freely admit that when I moved to Ambergris Caye, the biggest of the 200 or so islands in...
Read More
January 15, 2018

From Belize to Guatemala

We join the Saint-Amours as they travel to Guatemala. This week, we share two posts in one. From October 26,...
Read More
January 14, 2018

How to buy a holiday home in Belize

It’s off the radar for most buyers, but the tiny Central American nation’s appeal is growing   The Coppolas are...
Read More
January 14, 2018

Inside Hollywood director Sofia Coppola’s jungle hideaway in Belize

This Caribbean hideaway is the director’s favourite retreat Belize may not be the obvious destination for a second home, but...
Read More
January 14, 2018

Top 5: Diving spots in Belize

With abundant marine life and a sprawling barrier reef, Belize should be on every diver’s watery wish list 01 North...
Read More
January 13, 2018

You Can Fly From Toronto To Belize For $310 Round Trip This Month

The weather in Toronto may be warming up, but the snow, ice and terrible morning commute conditions are still here. The solution? A...
Read More
January 12, 2018

Quit Your Job And Move to Belize: The Cheapest Places To Live In 2018

It's the ultimate fantasy: Escape the 9-5 by moving to a place where it's so cheap you barely need to work — and...
Read More
January 12, 2018

Belize Ends Oil Operations in Its Ocean Waters

Belize, home of the largest barrier reef in the western hemisphere, has permanently suspended oil operations in its ocean waters. The legislation...
Read More
January 12, 2018

The Most Beautiful Places in Belize that Aren’t Beaches

Belize is quickly getting a reputation for being one of the hottest spots in Central America. More than a million...
Read More

Comments

comments

0 Comments

Leave a Comment

Login

Welcome! Login in to your account

Remember me Lost your password?

Don't have account. Register

Lost Password

Register

Close
Please support the site
By clicking any of these buttons you help our site to get better
Banner-1